Question 27724 — security of property and people

Summary

Ms. Josette Manin alerts the Minister of Solidarity and Health to the benefit of using “112” as a single emergency call number in France. While in October 2017, the President of the Republic expressed the desire and interest for France to have a single number to report distress situations, the reality is quite different. Indeed, several numbers are still used to this day and it appears that: the majority of calls received at “15” and “18” no longer correspond to the areas of intervention of the units concerned (for example, only approximately 2% of calls received at 15 result in the intervention of a mobile hospital unit); the existence of several numbers which contribute to the dispersal of information supported by the 450 existing operational centers, thus creating non-optimal management situations and ineffective. These obstacles had to be corrected by the creation of a care access service (SAS) - a flagship measure of the "Pact for the overhaul of emergencies" - which was to create unified access, split into two numbers, for unscheduled care requests and emergency assistance allowing each actor to receive calls corresponding to their areas of expertise. However, the SAS prefiguration mission proposes to introduce a new call number, “113”, which will have a wider scope for immediate emergency situations. Emergency medical, rescue and fire service personnel are concerned about the existence of this system because it does not meet their expectations due to the addition of yet another call number which would require more professional, technical and financial resources; it was not the subject of a budget line in the “Pact of overhaul of emergencies”. According to them, it is important to continue using “112” to respond to all “calls for help”. She would like to know the ministry's position on this subject as it is important to harmonize, make legible and efficient the operations of these services at a time when emergency services are increasingly in demand as in the case of covid-19 or terrorist acts.

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