Question 35634 — French people abroad

Summary

Mr. Meyer Habib alerts the Minister of Solidarity and Health to the persistent malfunctions affecting the digital platform "my retirement abroad", accessible from the "retirement info" website, used by French people abroad, in particular for the obligatory annual transmission of a life certificate to their retirement funds. This service is vital for most non-resident retirees because respect of the transmission obligation conditions the payment of basic and supplementary retirement pensions. This digital tool, which it obtained by amendment, during the examination of the social security financing bill for 2017, has resided for a year at the heart of the new dematerialized and shared transmission procedure put in place in November 2019. Its purpose is to simplify the lives of those administered and strengthen the efficiency and reliability of the service provided. However, it appears from numerous testimonies sent by French people established outside France that life certificates are regularly lost or relayed to the wrong recipients. The consequence is the suspension of retirement pension payments which places the retirees concerned in a precarious and unfair economic and social situation and generates great psychological anxiety. These These dysfunctions are all the more serious as those administered complain of having no accessible and effective communication channel to resolve their problems with the retirement information service. As proof, he is contacted every month by dozens of retirees in distress who ask him to intervene directly with pension or supplementary pension funds. This situation is unworthy of public service and unacceptable morally towards seniors. This is why he asks him to carry out an audit of the digital management platform “my retirement abroad” on the “info retirement” site and to take the necessary measures so that the service offers all the guarantees of accessibility and quality for retirees established outside France.

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