Question 36811 — higher education

Summary

Ms. Anissa Khedher questions the Minister of Higher Education, Research and Innovation on the accessibility of the CROUS service hotlines. She was questioned by many students on the subject, the latter having, firstly, pointed out the existence of difficulties in contacting these services, despite repeated calls. Also, it was reported to him that the weekly time slots of the hotlines certain services are sometimes very restricted and prevent, in fact, proactive support for students who need it. While the current health crisis is hitting students hard in their daily lives and recent dramatic events have highlighted their distress, the two situations mentioned could have serious psychological and social consequences on the most vulnerable students. who would seek, in vain, to contact their reference CROUS. Also, she notes that, from one CROUS to another, from one academy to another, the telephone hotline hours are not necessarily the same. Thus, because the CROUS networks aim to “promote the improvement of the living conditions of students, on a daily basis, to guarantee them the best chances of success” and to offer them “support global social", she would like to know if discussions were currently underway to organize better telephone support for students and, in this sense, increase the activities of these telephone hotlines during this difficult period. In line with her findings, she would also like to know if harmonization of their schedules on a national scale was envisaged. Finally, she would like to know the assessment of the national call number for students in social emergency situations set up on January 10, 2020, 0 806 000 278, and find out if measures will soon be put in place to further promote it.

Machine translation from French. The official text remains authoritative.

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