Question 3861 — public services

Summary

Ms. Cyrielle Chatelain questions the Minister of Energy Transition on the difficulties of access to the “energy check” system encountered by households. In a context of sharp increases in energy prices, this check issued exceptionally by the Government should help French households pay their energy bill. If households having already benefited from an energy check for the year 2022 will automatically receive an energy check, a large number of households heating with domestic fuel must connect to a digital portal set up to make an electronic request. First of all, she regrets that additional aid allowing all households to change their heating method was not adopted as part of the amending finance bill. Then she wants to call the attention of the Minister on this 100% dematerialized procedure which generates numerous non-recourse and highlights a real digital divide. The use of France services spaces, whose primary missions are to welcome, support and promote the basics of learning digital uses for residents in rural areas or priority neighborhoods under city policy was to overcome this problem. The presence of France Services in areas far from the use of digital technology is positive, although it cannot meet the need to strengthen the presence of public services in these territories. France Services, however, remains a reference support space in certain territories. Thus, in order to allow all eligible households to benefit from this assistance, it asks the Government if it considers the creation of a more operational tool delivering in such a way as to facilitate “the energy check” within the France services areas in conjunction with the tax service.

Machine translation from French. The official text remains authoritative.

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