Question 44240 — poverty

Summary

Mr. Gaël Le Bohec alerts the Minister of the Interior to the obvious deterioration of the procedure for obtaining national identity cards (CNI) and passports, whether for a first request or as part of a simple renewal. If the waiting times between the submission of the application and the receipt of the identity document prove to be increasingly long and sometimes last around ten weeks, the mere submission of the file is also an exploit to try to find, on the internet or by telephone only, an appointment, sometimes far from home. Under the decree of October 28, 2016 modifying the terms and conditions for issuing CNIs, the order of the Minister of the Interior of February 9, 2017 implemented the principle according to which new identity documents can be deposited and collected only in town halls equipped with a collection system of fingerprints. If the reorganization of this decentralized State service is motivated by the imperative of security of the systems for issuing identity documents, it nevertheless takes place to the detriment of the accessibility of civil status services and equality between citizens. The number of town halls approved for issuing CNIs is in fact still very limited and poorly distributed geographically. To overcome this difficulty, the principle of “deterritorialization” of administrative procedures for obtaining an identity document has been introduced and makes it possible to submit an application for a title unrelated to one's place of residence. This deterritorialization is also accompanied by a dematerialization of procedures, to the detriment of the most vulnerable groups, in particular the elderly and people with disabilities, populations residing in territories isolated and lacking public transport, or even people living in these same isolated areas and not having a personal vehicle. This situation results in a deterioration of the principle of proximity of public services for users throughout the national territory, which is particularly damaging. Also, he asks him to kindly indicate the measures that the Government intends to implement to ensure citizens that the public service operates properly, in order to acceptably shorten waiting times for making appointments and then issuing documents.

Machine translation from French. The official text remains authoritative.

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