Question 44976 — utilities

Summary

Mr. Gérard Leseul draws the attention of the Minister Delegate to the Minister of the Economy, Finance and Recovery, responsible for public accounts, to the relationship of the General Directorate of Public Finances with its individual users and more particularly to the delays that exist in the processing of certain procedures. Mr. Minister, individuals are regularly required to have contact with the tax services in departments to obtain advice or take steps. However, it seems that some users encounter difficulties in having rapid contact with the tax services and are faced with significant processing times for certain procedures. These local experiences seem to demonstrate a lack of resources in establishments in contact with fellow citizens. He questions him in order to learn about the measures that the Government plans to implement to improve the quality of service provided to users of this public service.

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