Question 45581 — consumption

Summary

Mr. Gérard Leseul draws the attention of the Minister of the Economy, Finance and Industrial and Digital Sovereignty to the practice of “automatic subscription in the absence of refusal” used by telecommunications operators. Many consumers have electronic communication of an automatic modification of their telecommunications package or subscription with an increase in the price, unless refusal explicitly expressed. This practice of automatic sales can be compared to a form of forced sale, where the consumer is deemed to be a subscriber in the absence of refusal. Contrary to the classic principles of the act of purchasing, this practice, which can be characterized as misleading, is likely to put consumers in difficulty. It draws attention to this misleading practice in order to be aware of the measures that the Government plans to put in place to protect consumers and put an end to this automatic contracting.

Machine translation from French. The official text remains authoritative.

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