Question 8747 — people with disabilities

Summary

Since their creation in 2006, the departmental centers for disabled people (MDPH) have experienced a continuous increase in their activity. Thus, between 2006 and 2017 the number of requests processed by the MDPHs increased 2.7 times, from 1.67 million to 4.5 million with an average of +4% on average per year between 2013 and 2017. The number of decisions taken by the commissions for the rights and autonomy of disabled people (CDAPH) was multiplied by three, from 1.58 million to 4.66 million. The regulatory duration for processing files by the MDPH is set at four months by article R. 241-33 of the Social Action and Families Code. In 2017, the average processing time for applications for adults was four months and twelve days, and three months and twenty days for children, this time remaining stable since 2012. However, these Processing times vary depending on the rights and benefits concerned, in particular depending on the complexity of the situations and requests processed, but also from one MDPH to another. Improving processing times represents a major challenge for MDPHs. The MDPHs have in particular been engaged for several years in a process of improving their quality of service following the development in 2015 of the mission and quality of service (RMQS) of MDPHs by the national solidarity fund for autonomy (CNSA), in conjunction with the ministry responsible for social cohesion, associations of disabled people and representatives of MDPHs. Commitment to the RMQS approach also represents one of the objectives of the multi-annual agreement signed between the departmental council and the CNSA. Thus, continuous work to optimize the organization of MDPH is carried out, leading for example by the implementation of new tools to improve these processing times. An information system common to all MDPHs is currently being deployed and will be generalized by the end of 2019. Furthermore, the Government is proactively pursuing simplification projects which will generate efficiency gains for MDPHs and a reduction in processing times. requests and significantly facilitate procedures for disabled people. The Prime Minister notably entrusted Adrien Taquet, MP, and Jean-François Serres, member of the economic, social and environmental council, with a mission aimed at proposing simplification measures and measures aimed at avoiding interruptions in the paths of disabled people. The mission report, entitled "Life is simpler: 113 proposals for improve the daily lives of people with disabilities", was submitted to the Prime Minister on May 28 and formulates a certain number of proposals of particular interest to MDPHs. The various proposals in this report feed into the simplification work that the Government has undertaken, in order to make life courses more fluid, to simplify procedures and therefore, to put trust back at the heart of the relationship between administration and people. Significant measures to concretely simplify procedures should therefore be presented at the very next interministerial disability committee.

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