Question 10480 — tourism and leisure

Summary

Mr. Christophe Proença draws the attention of the Minister of Small and Medium Enterprises, Commerce, Crafts, Tourism and Purchasing Power to the worrying situation of French travel agencies, faced with unfair competition from numerous “travel planners,” influencers and coaches who organize stays without respecting the legal obligations of the tourism code. These new actors, often installed on social networks present themselves as simple platforms for connecting people, without having compulsory registration with Atout France, nor professional civil liability insurance, nor the financial guarantee imposed on travel agencies. Thus, consumers find themselves exposed to major risks: lack of legal protection in the event of cancellation or failure, inability to obtain assistance in the event of an incident, difficulties in recourse against foreign service providers, or even outright scams. French travel agencies are subject to heavy but necessary constraints which guarantee the legal and financial security of French travelers: registration, insurance, financial guarantee and obligation of assistance. By organizing stays without respecting these obligations, travel planners and influencers weaken both consumer protection and the economic survival of thousands of SMEs in the sector, already affected by the health crisis and rising costs. He asks what measures the Government intends to put in place to better supervise and sanction these illegal practices which weaken the tourism sector and endanger consumers for the benefit of supporting SMEs which respect the law. French.

Machine translation from French. The official text remains authoritative.

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