Question 11136 — foreigners

Summary

Ms. Céline Calvez questions the Minister of the Interior on the results, two years after the implementation of the instructions of May 16, 2023 from the ANCT and the Ministry of the Interior, which excluded support for residence permit and naturalization procedures from the scope of France Services houses despite their complete dematerialization. Since then, France Services advisors can no longer support users in these procedures, now referred to the digital reception of the prefectures, which deprives them of the local support that they previously found with the France Services network for these procedures. The Defender of Rights stressed that this restriction could affect access to rights. Furthermore, the field feedback available to it shows persistent difficulties. Stopping support would leave users without support situation of digital fragility, who struggle to identify an alternative support offer. Situations with risks of breach of rights are also reported, a situation already documented by the Defender of Rights in her report on the ANEF, as well as increased tensions at digital reception points in the prefecture. These findings question the reconciliation between the generalization of online procedures, equal access to the public service and the reception capacities of the prefectures. This is why the MP is questioning the Minister about the way in which this restriction was implemented and the consequences it may have had on foreigners' access to these procedures. She also wishes to know whether the ministry has evaluated this measure in terms of processing times for requests and workload in the prefectures and whether it has elements enabling it to be verified whether the objectives set in 2023 have been achieved and whether adjustments have been considered. She also asks whether, in areas where the offer of digital support is insufficient, a localized relaxation of the restriction to France Services houses could be put in place, by authorizing on an experimental basis these structures to once again support certain of these approaches in order to to avoid breaches of rights. Finally, she would like to know if the Government intends to re-examine the 2023 guidelines, in accordance with the recommendations of the Defender of Rights and under what terms, in order to strengthen support for foreign users.

Machine translation from French. The official text remains authoritative.

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