Question 11417 — tourism and leisure

Summary

Ms. Anaïs Sabatini questions the Minister of Small and Medium Enterprises, Commerce, Crafts, Tourism and Purchasing Power about unfair competition from individual “travel organizers” whose activity undermines traditional travel agencies. These self-qualified travel planners, influencers or other coaches who sell their services to organize tourist stays constitute unfair competition for traditional travel agencies. These new tourism players do not respect any of the quality standards and labor law rules to which tourism professionals are subject. In order to operate, an agency must take out significant professional liability insurance but above all provide a large bank guarantee of around 150,000 to 200,000 euros. Faced with them, these new actors, particularly active on social networks, officially present themselves as simple networking platforms without registering with Atout France, nor taking out professional liability insurance or financial guarantees, procedures which are nevertheless obligatory for all travel agencies. If this new unfair competition is detrimental for travel agencies, it also creates a risk significant risk for consumers who are in no way protected in the event of cancellation or failure. She therefore asks him to step up controls and put in place systematic sanctions against tourism players who do not respect the standards or all the rules of French law applicable to travel agencies.

Machine translation from French. The official text remains authoritative.

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