Question 11759 — digital

Summary

Mr. Jérôme Legavre draws the attention of the Minister of the Economy, Finance and Industrial, Energy and Digital Sovereignty to the particularly difficult situation faced by residents throughout the country, who find themselves victims of identity theft following the hacking of data stored by various services. A few months ago, France Travail data was targeted and stolen by hackers. He is an institution that brings together the most valuable information about millions of people. A little later, it was the turn of a complementary health insurance company, which holds the data of thousands of people. Finally, very recently, the files of a telephone operator, again concerning tens of thousands of customers, were fraudulently stolen. Of course, the occurrences of such break-ins are much more numerous and they also, too often, concerned various public hospitals or local authorities. In short, it is a scourge that threatens and sometimes actually violates the entire population. This, in a situation where no alternative is now offered to the sending and storage of personal data of customers or users of all these services apart from so-called “dematerialized” forms. However, it is clear that the provisions making it possible to protect the population, or even allow injured people to repair the serious harm suffered, are completely ineffective. If the vast majority of cases of hacking are destined to fuel unbearable commercial relentlessness (itself likely to cause numerous frauds), it appears that the circulation of personal data often gives rise to identity theft. The establishment of the GDPR, the leaflets “steps to take in the event of identity theft” are, in fact, of no use after identity theft. They seem to place the responsibility for the situation, ultimately, on the shoulders of the victim; at the very least, it remains helpless in a legal and practical no-man's land. Thus, victims face fraudulent expenses in the event of theft of their bank details. A very very long nightmare. So, when an unemployed person has patiently and courageously put together a file to create their own company, made the contacts and entered into contracts allowing them to practically start their activity, only to see the fruit of their work captured by crooks following the leak of the France Travail files: what possibilities are before them? All his savings were devoted to this creation: by what will she be compensated? The commercial court registry validated a clearly fraudulent modification of the statutes of the said company, but “cannot go back”: by what means will this person be restored to their rights? Since this question was asked, the MP has been particularly informed of the scam of which another resident of his constituency was the victim: this lady, aged 76, was victim of spoofing (this scam involves pretending to be a trustworthy person - their banking security advisor in this case - in order to extract information and means of payment from the victim); under the pressure of an alleged emergency, she handed her card over to a pseudo bank courier and more than 2,000 euros were fraudulently debited from her account. This lady immediately contacted her bank, made blocked his card and filed a complaint. But the bank refuses to return the funds and takes refuge behind a fallacious argument: its client voluntarily handed over her payment card. This is in fact the principle of the scam in question. The Government, the Bank of France and others are increasing the number of “calls for vigilance” and “advice” to avoid being defrauded. GOOD. But while all residents now have the obligation to send numerous sensitive documents via the Internet, or that human contact counters have almost disappeared in all administrations and institutions, referring each user to “dematerialized” contacts and while we regularly discover that one administration after another has millions of computer files stolen, said users should be held responsible for the crimes of which they are victims? That cannot be. Even though it dramatically concerns millions of people, this question, submitted in December 2024, has to date remained unanswered. He therefore asks again what practical measures the Government intends to take so that such situations are immediately stopped (the victims themselves, and sometimes their bank, have identified and reported them), the irregularities canceled and the damages repaired.

Machine translation from French. The official text remains authoritative.

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