Question 13641 — air transport

Summary

Mr. Gabriel Serville questions the Minister, alongside the Minister of State, Minister for Ecological and Inclusive Transition, responsible for Transport, on the consequences of the judicial liquidation of the airline Primera Air on thousands of French passengers. Arriving on the French market in spring 2017, after months of announcements of transatlantic flights at unbeatable prices, the Icelandic company Primera Air offered flights from Paris to North America, Spain and Israel until October 2, 2018, the day all its activities cease. Hundreds of passengers thus found themselves stranded in New York, Boston and Toronto in particular, without a repatriation solution and therefore forced to incur numerous costs to return to France on their own. As the company continued to issue tickets until it filed for bankruptcy, Thousands of French passengers now find themselves in credit with the company, without any prospect of being able to recover the funds invested in the purchase of unused tickets. However, unlike English passengers (ATOL and Consumer credit act 1974), Canadian (Canada compensation fund for customers of travel agents) or Danish (travel guaranteed fund), from where Primera Air also operated. French passengers are not covered by no guarantee fund in the event of failures or the outright disappearance of their carrier. Worse, most French insurance policies do not cover this eventuality. Also, he questions him about the possible remedies for these thousands of French people, many of whom find themselves in extremely constrained financial situations and about the Government's commitment to ensure that passengers departing from and going to France are better protected against the failures of passenger transport companies, like what is already done in neighboring countries.

Machine translation from French. The official text remains authoritative.

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