Question 14085 — consumption

Summary

Mr. François Jolivet draws the attention of the Secretary of State to the Minister of the Economy and Finance and the Minister of Action and Public Accounts, responsible for digital, to untimely telephone canvassing and the inconvenience it can cause. Telephone canvassing for commercial purposes is increasingly present in the daily lives of French people, who alert all public authorities to the “aggressiveness” of certain practices. Today and according to figures from consumer associations, 9 out of 10 French people say they have already been disturbed by unwanted calls. Telephone canvassing is sometimes even described as a “scourge” and can be felt as real harassment by many consumers who sometimes face repeated calls, several times a day, despite expressed refusals. Faced with this phenomenon, the government has been deploying various tools and services for several years. After Pacitel, Bloctel was deployed in 2016, promising dissuasive sanctions and peace of mind for users registered on the databases. However, in reality, despite a slight improvement, this device reveals questionable and debated effectiveness. The Government, aware of these problems, shares the objective of better fighting against certain practices which exceed many French people. It is, moreover, mobilized on this subject and announced, after debates in the National Assembly in June 2018, the creation of a working group responsible for studying the effectiveness of current systems and their possibilities for improvement. If certain operators in this sector are virtuous for consumers, they are obscured by the intrusive canvassing practices of certain businesses. Therefore, he asks him what report he can give on the work of this working group and what measures are planned to strengthen the quality of the Bloctel system. Finally, he would like to know what other measures are being studied to guarantee the consumer's peace of mind.

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