Question 14599 — consumption

Summary

Ms. Agnès Carel draws the attention of the Minister of the Economy, Finance and Industrial and Digital Sovereignty to the conditions for returning products purchased on the internet. Many online sales platforms offer attractive products at very low prices. But the conditions for returning these products often lack clarity and transparency and call into question the rights of consumers because certain Return addresses of these sites are located abroad and often outside the EU. The cost of these simple or even registered returns can be prohibitive, sometimes higher than the product purchased and therefore prohibitive, which can deprive the consumer of their right to withdrawal. According to article L. 221-18 of the Consumer Code, “the consumer has a period of fourteen days to exercise his right to withdraw from a contract concluded remotely, following canvassing by telephone or outside the establishment, without having to give reasons for its decision or to bear any costs other than those provided for in articles L. 221-23 to L. 221-25”. In addition to the cost for the consumer, a return abroad also has a significant negative effect on the environment. Also, it would be desirable for consumers to be better informed about the origin of the products they buy, the cost reality of the return depending on the place of return, the deadlines and even the environmental impact. She asks him what measures he intends to take to give each consumer all the necessary information, in complete transparency, on the conditions for returning products purchased abroad.

Machine translation from French. The official text remains authoritative.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

No documents linked.

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.