Question 15522 — embassies and consulates

Summary

Mrs Florence Herouin-Léautey draws the attention of the Minister for Europe and Foreign Affairs to the persistent difficulties encountered during appointment requests, managed by the service provider TLScontact, with a view to obtaining a visa for France. Many testimonies report the near impossibility of obtaining an appointment online, the TLScontact site being completely saturated. In Tunisia for example, this impossibility opens the field to a parallel market, managed by unofficial intermediaries, which offers appointment slots for sale at often exorbitant prices. The failures of TLScontact thus fuel a particularly lucrative black market, to the detriment of visa applicants and the credibility of the system. This observation questions the relevance of measures to outsource visa-related procedures and, more broadly, the privatization of certain public power prerogatives. In this specific case, as in others, the privatization of public service missions ends in failure in that it does not allow greater efficiency in the processing of files. On the contrary, it leads to a deterioration in the care of users and considerably complicates their procedures. Also, she asks him what concrete measures are planned to stem these fraudulent practices, to improve and accelerate access to appointments and thus restore an efficient, fair and transparent service.

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