Question 17721 — tourism and leisure

Summary

Mr. Sébastien Saint-Pasteur draws the attention of the Minister of the Economy, Finance and Industrial, Energy and Digital Sovereignty to the non-compliance of certain seasonal rental advertisements with the services actually offered. Article L. 324-2 of the Tourism Code provides in particular that any offer or seasonal rental contract must include a descriptive inventory of the premises. However, in practice, the consumer does not does not necessarily have, at the time of conclusion of the contract, a fixed and easily enforceable document containing the entire description of the advertisement and the equipment offered. Indeed, certain platforms send the traveler a reservation confirmation which does not reproduce all of the characteristics and equipment displayed at the time of payment, but refers to the online advertisement, which is likely to be subsequently modified by the host. In the event of a dispute, the consumer may thus find it impossible to precisely demonstrate the content of the offer to which he subscribed at the time of booking. He therefore asks what measures the Government intends to take to strengthen the traceability and veracity of advertisements for seasonal rentals offered through digital platforms and, in particular, if it plans, in compliance with European law, to make it compulsory to provide the consumer with a non-modifiable document containing the entire description of the offer, the list of equipment announced and technically compliant as well as the main characteristics of the accommodation, in their exact state at the time of conclusion of the contract. In the event that such a measure cannot be implemented without intervention legislative, he also asks him if he plans to open a reflection on the legislative developments necessary to guarantee the provision of such a document to the consumer.

Machine translation from French. The official text remains authoritative.

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