Question 19490 — consumption

Summary

Mr. Damien Abad draws the attention of the Minister of the Economy and Finance to the extent of bad commercial practices and more specifically to the absence of the right of withdrawal at trade fairs. In fact, some salespeople refuse during these fairs to provide the customer with a quote indicating an estimate of the price of the service, a condition that is essential to free, healthy and fair competition. However, it seems justified that consumers can benefit, in addition to a quote, also from a right to reflection, and if necessary to withdrawal. However, Directive No. 2011/83/EU of October 25, 2011 relating to consumer rights, transposed into national law by Law No. 2014-344 of March 17, 2014 relating to consumption, prohibits such withdrawal. Furthermore, despite an obligation to inform consumers about the absence of a deadline for withdrawal for contracts concluded in this context, it turns out that this information is not systematic on the part of salespeople. Thus, he would like to know whether a change in legislation would be possible on the one hand to guarantee better consumer protection at trade fairs, through the establishment of a right of withdrawal, and on the other hand to fight against the proliferation of practices abusive or illicit commercial activities, through increased monitoring of exhibitors by the General Directorate for Competition, Consumer Affairs and Fraud Prevention.

Machine translation from French. The official text remains authoritative.

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