Question 19892 — consumption

Summary

Mr. Christophe Arend alerts the Minister of the Economy and Finance to the problem of the withdrawal period when purchasing at fairs or exhibitions in the renewable energy sector. With the renewable energy sector booming, many companies want to take advantage of this lucrative market, taking advantage of citizens' lack of knowledge on this complex subject during fairs or exhibitions. According to the article in the magazine 60 million consumers (April 25, 2019), 72% of stands do not apply the law concerning the display of the absence of withdrawal periods. Thus, customers find themselves deprived of a right of withdrawal even though it is applied in common law. The essential argument for depriving them of this right of withdrawal is the fact that a customer voluntarily going to a fair or exhibition location, a place exclusively dedicated to marketing, is by definition an informed consumer, which therefore requires no reflection time when making a purchasing decision. Many citizens therefore find themselves obliged to take legal action to cancel a purchase after having verified the information given at the salon on returning home. This is both a constraint for the client and for the justice system, which is seeing an increase in the number of cases judge. He asks what measures the Government intends to take to protect consumers and more generally limit fraud at trade shows and fairs.

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