Question 21431 — consumption

Summary

Ms. Delphine Batho questions the Minister of the Economy and Finance about the inadequacies of the Bloctel system. Article L. 223-1 of the Consumer Code states that “A consumer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing. It is prohibited for a professional, directly or through a third party acting on his behalf, to approach by telephone a consumer registered on this list, except in the case of pre-existing contractual relationships. Article L. 242-6 of the Consumer Code provides that “Any breach of the provisions of Articles L. 223-1 to L. 223-5 is punishable by an administrative fine the amount of which cannot exceed 15,000 euros for a natural person and 75,000 euros for a legal entity”. But very many Citizens who are nevertheless registered on the list opposing Bloctel telephone canvassing are seeing an increase in these unwanted calls. The measures provided for in the bill aimed at better regulating telephone canvassing and combating fraudulent calls, currently under discussion in Parliament, are notoriously insufficient and unfortunately protect the companies which make these calls. It is why she asks him to kindly indicate the measures that the Government intends to take to enforce Article L. 223-1 of the Consumer Code.

Machine translation from French. The official text remains authoritative.

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