Question 24142 — air transport

Summary

Ms. Stéphanie Kerbarh draws the attention of the Secretary of State, to the Minister of Ecological and Inclusive Transition, responsible for transport, to the situation of passengers who have booked plane tickets with the company XL Airways which is now bankrupt. This question is asked on behalf of Jean and Marie-Dominique Pain. Indeed, the company XL Airways was placed in compulsory liquidation by the commercial court of Bobigny on October 4, 2019. This airline is said to have sold nearly 130,000 plane tickets to customers on flights that it was unable to operate. Many customers have not been refunded the amount paid when purchasing plane tickets. To obtain reimbursement from an insurance company, a customer can benefit from a guarantee fund in the event of its failure, as provided for in articles L. 423-1 to L. 423-8 of the insurance code. However, a similar system does not currently exist for airlines. Another procedure for obtaining a refund could be that of chargeback or chargeback. This is a banking appeal which concerns orders placed online on a website and presenting a dispute regarding delivery. However, it seems that several banks refuse to use this procedure. Therefore, she would like to know the measures that the Government intends to implement in order to guarantee financial compensation for customers when an airline goes bankrupt.

Machine translation from French. The official text remains authoritative.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

No documents linked.

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.