Question 24518 — consumption

Summary

Mr. Francis Vercamer draws the attention of the Minister of the Economy and Finance to the issue of abusive telephone canvassing. These practices affect a large number of citizens, especially among the elderly or vulnerable people who are sometimes called several times a day, sometimes at unacceptable times. The Bloctel system set up in June 2016 aims to protect consumers free of charge against these abusive approaches, but he seems to have to face his limits. On the one hand, because it is based on the membership of companies (800 members) which respect existing law in the face of non-member companies which contravene consumer law or fraudulent companies which deliberately defraud consumers. On the other hand, because the control established by the general directorate of competition, consumption and repression fraud seems to have few consequences. Thus, it is clear that the Bloctel system does not respond to current issues. He asks him to specify the additional measures envisaged by the Government, tending to the application of article L. 223-1 of the consumer code, resulting from article 9 of law n° 2014-344 of March 17, 2014 relating to consumption and in particular to the strengthening of controls and dissuasive sanctions which would improve the effectiveness of the Bloctel system.

Machine translation from French. The official text remains authoritative.

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