Question 24843 — air transport

Summary

Ms. Stéphanie Rist draws the attention of the Secretary of State, to the Minister of Ecological and Inclusive Transition, responsible for transport, to the situation of customers of the airline company XL Airways, placed in compulsory liquidation on October 4, 2019. These people, after having seen their trips canceled, are now suffering a dry financial loss, sometimes representing years of savings, which no existing system allows to compensate. Distraught, customers denounce the lack of possible recourse, including for the reimbursement of taxes attached to the tickets, and of a contact able to provide them with information. Each organization - insurance companies, banks - in fact absolves itself of its responsibility in the absence of a clearly defined procedure. She asks him what measures the Government plans to put in place in order to provide, on the one hand, responses to users through the establishment of mediation, and on the other hand guarantees of compensation, in order to further protect consumers in the event of another failure of a company.

Machine translation from French. The official text remains authoritative.

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• Stéphanie Rist · auteur

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