Question 40567 — housing: aid and loans

Summary

Mr. Guillaume Chiche draws the attention of the Minister of Ecological Transition to the difficulties linked to obtaining “Ma Prime Rénov'” subsidies. Since October 1, 2020, Ma Prime Rénov' has been accessible to all owners, regardless of their income, whether they occupy their home or rent it out. To do this, simply go to the dedicated website and provide all the information required and in particular the quotes from the craftsmen who carried out the work. In fact, reimbursement is made once the work is completed by sending the paid invoice. Today, many people are having difficulty getting reimbursed, administrative delays are regularly observed and potential beneficiaries are excluded from the system. The website does not take into account related modifications to a change in personal situation, for example when a person wishes to change the composition of their tax household. These administrative difficulties quickly discourage households who request this assistance and cause a lot of incomprehension and distress in the face of delays and lack of response. The procedure is exclusively digital, no advisor is available by telephone, thus generating a certain frustration faced with the lack of contacts to obtain information when the person encounters a problem on the platform: refusal to download documents, request to change the default browser, request to repeat the procedure later, impossibility of changing crucial information such as the composition of the tax household. This system should enable households to carry out energy renovation work for their accommodation. This aid is intended to be fair, simple and beneficial for the planet. However, making the procedure exclusively digital excludes, in fact, low-income households, already far from digital tools. This also discourages many people who wish to make changes and find themselves stuck on the platform, with no contact to help them and unblock their file. In view of these elements, he wishes to know the measures that the Government is considering to facilitate access to the system and overcome the difficulties encountered by citizens on the platform.

Machine translation from French. The official text remains authoritative.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

No documents linked.

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.