Question 41711 — telecommunications

Summary

Mr. Patrick Loiseau draws the attention of the Secretary of State to the Ministers of the Economy, Finance and Recovery, and of Territorial Cohesion and Relations with Local Authorities, responsible for the digital transition and electronic communications, to the problems of troubleshooting the operator Orange. We note late repairs, appointments for which no one shows up, trips free billed. Fixed internet outages are becoming more and more frequent, this is the observation of many fellow citizens throughout the country, many of whom still connect to the internet using the ADSL network. This is seriously disrupted, to the point of sometimes leading to the suspension of the provision of the service. The repair may take weeks. Sometimes the network works, but the poles are down, the lines rest on village entrance signs, are wrapped around trees in the absence of support or stripped bare for several weeks or months. Orange has already been put on notice several times regarding the maintenance of the copper network by the regulator, Arcep. The historic operator has set the date for the extinction of the copper network at 2030 and intends to switch from copper to fiber as quickly as possible from 2023, a decision poorly received by rural areas, who fear being forgotten by fiber and having to endure several years waiting for a lasting solution to access very high speed. Also, he asks him on the one hand what to do in the face of the poor state of Orange's historic telephone network and how to require the manager to restore the network, to guarantee reliable and permanent access to the internet and telephone and a discount in rapid service during breakdowns. On the other hand, he asks how to ensure that Orange, the universal service delegate, takes the means to guarantee a peaceful shutdown of the copper network in rural areas still lacking any access to very high speed, in order to enable alternative connectivity solutions.

Machine translation from French. The official text remains authoritative.

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