Question 44572 — housing: aid and loans

Summary

Mr. Grégory Labille draws the attention of the Minister Delegate to the Minister for Ecological Transition, responsible for housing, to subsidies as part of “MaPrimeRénov”, an energy renovation assistance system launched in 2020. Thanks to MaPrimeRénov, the French can reduce the cost of their energy renovation work, provided that they are carried out by an RGE-certified company (recognized as guarantor of the environment). To benefit from it, households must request it on the maprimerenov.gouv.fr website. The procedure is exclusively digital, no advisor is available by telephone, generating a certain frustration with the lack of a contact person to obtain information when the person encounters a problem on the platform. However, numerous computer bugs have been identified: unanswered files, site which malfunctions, supporting documents impossible to upload. Many beneficiaries are still waiting for the aid to be paid, although this is supposed to occur within 15 working days once the file is complete. According to the ANAH, which is in charge of the system, the average response time is even 11.5 working days. However, for the poorest households, these payment delays weigh heavily on the budget. While the The Government had committed that all problems would be resolved by the end of 2021, discontent seems more numerous and 20% of files are still encountering difficulties according to advisors from the Faire Network. This is why he asks him to specify what the Government intends to do to correct these dysfunctions.

Machine translation from French. The official text remains authoritative.

Timeline

No timeline events have been ingested for this record yet.

Votes

No vote records are attached yet.

Versions

No version snapshots stored. Document URLs remain at the source.

Documents

No documents linked.

Sponsors

No sponsors or actors listed by the source.

Related records

No cross-record relationships stored yet.