Question 5402 — positions

Summary

Mr. Pouria Amirshahi alerts the Minister of Regional Planning and Decentralization about the gradual closure of post offices and the disengagement of the Postal Bank. For several years, La Poste has been engaged in a process of “dematerialization” which has resulted in office closures, a reduction in services offered and a reduction in staff numbers. This process aims to reduce real estate costs, but results in by a deterioration of services - only 10% are maintained in a “postal point” - and an increase in taxes to compensate for the closures. This policy weakens land use planning, access to public services and social cohesion. This rise of “all-digital” creates a divide that deprives the most vulnerable people of access to essential services. This problem finds a direct echo in urban areas as well as in rural environment. In Paris, in ten years, around forty post offices have closed, replaced by relay points with more limited services. In Souleuvre-en-Bocage, in Calvados, the closure of a post office in favor of a postal agency, presented as an equivalent solution, results in a loss of 95% of services. This particularly affects the services of the Postal Bank. These disappearances complicate the daily life of a vulnerable, elderly or precarious population, for whom the proximity and accessibility of these services are essential. The removal of ATMs also accentuates banking desertification and financial exclusion in certain territories, forcing residents to travel several kilometers to carry out basic operations. La Poste's commitments, set by the 1990 law, seem neglected despite their imperative of general interest. The MP therefore wishes to question the Minister on the measures he intends to take to stop the deterioration of postal and banking services in our communities. He would like to know how the Government intends to guarantee compliance with the public service missions assigned to La Poste, in order to ensure fair and sustainable access to essential services for all citizens, in particular more vulnerable.

Machine translation from French. The official text remains authoritative.

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