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6547

Question 6547 — commerce and crafts

answeredFrance· National Assembly· FR

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13 May 2025

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16 September 2025

Summary

Mr. Damien Maudet questions the Minister of the Economy, Finance and Industrial and Digital Sovereignty on the planned end of Mondial Relay points, in favor of automated lockers. A sudden turnaround, thus threatening the income, economic sustainability and survival of dozens of traders in Limousin, hundreds across France, having relied on these relay points to ensure their economic maintenance. “20 days Afterwards, it was over", testifies for example the manager of the Alimentation grocery store at the town hall in Limoges, after receiving the ax: a simple registered letter, informing him purely and simply that he must stop his activity of sending and receiving Mondial Relay parcels. However, according to the merchant, the activity seemed to work well, receiving between 30 and 40 packages each day. “But they want to install lockers the place,” he laments. In total, Mondial Relay therefore plans, for 2025, to eliminate 3,500 relay points out of the 11,000 it has. Until now installed at many merchants, the company plans to replace them with automatic lockers. From a few hundred euros for some to sometimes more than 1,000 for others, these relay points have gradually become an activity in their own right generating real income. Many traders now rely on it to ensure their finances. Added to this loss of income is the almost certain drop in traffic to their stores. For good reason, according to the Rallye de Limoges bar, the establishment can see up to 400 packages pass through during busy periods and 1 in 3 people take the opportunity to make a purchase by coming to collect a package. No parcels, 400 fewer passages in the store and the drop in sales is then undoubtedly to be considered. If the financial losses are damaging, it is also a loss of social ties, particularly in rural areas, which seems to be looming. “In small neighborhoods like Chinchauvaud and in the countryside, we are above all a social network,” attests the manager of the Rallye bar. “Sometimes people call me, we are on vacation and I keep the package for the people at neighborhood,” she says. A mutual aid network between traders and residents is now threatened. Loss of income, social ties, all in the search, again and again, for maximum profit, without worrying about the negative impacts. For good reason, the delivery company accepts it and even writes in an email to Le Monde that it wants to “strengthen its competitiveness by adapting to the new uses of the French”, hence the decision to set up these automated lockers. We don't want ghost towns or countryside with lockers and no humans. We must tax lockers to encourage companies like Mondial Relay to go through businesses and favor touch screen contact. So, he asks him if he is considering taxing lockers 24/7.

Machine translation from French. The official text remains authoritative.

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