Question 8538 — foreigners

Summary

Ms. Céline Thiébault-Martinez draws the attention of the Minister of State, Minister of the Interior, to the persistent malfunctions of the ANEF platform (Digital Administration for Foreigners in France) and their consequences on access to the rights of foreigners. Since its gradual generalization to all residence permits, the ANEF platform has been the subject of strong criticism from those in the field, due to significant obstacles that it poses to users, particularly the most precarious. If decree no. 2021-313 of March 24, 2021 makes it possible to make the use of a teleservice compulsory, the Council of State recalled, in a decision of June 3, 2022, that this obligation can only be implemented on the condition of ensuring effective support and suitable alternative solutions. However, a national survey carried out by the Federation of solidarity actors, made public in October 2024, documents in depth the extent of the dysfunctions observed on the ground. Of more than 480 structures questioned, 82% believe that the Citizen Contact Center (CCC) does not provide any concrete help to users and only 5% declare that their prefecture systematically offers a substitute method in the event of a blockage. Nearly 70% indicate total absence clear information on prefectural sites. Even more worrying, these technical and organizational failures lead to breaches of rights: loss of access to social benefits (CAF, CPAM), removal from France Travail, inability to work or find housing. These situations plunge certain people into dramatic administrative precariousness, with lasting consequences on their social integration and professional. These findings were shared by the Defender of Rights in her November 2024 report, which mentions “massive attacks on users’ rights” and calls for an immediate strengthening of guarantees of accessibility and continuity of public service. The Defender underlines in particular the unsuitability of the measures for vulnerable groups and the need to guarantee true multi-channel access to procedures, in accordance with the principles of equality in public service. In this context, she wishes to know what measures the Government intends to take to guarantee real and fair access to administrative procedures linked to stay, ensure compliance with the substitution arrangements provided for by the decree of August 1, 2023 and restore the effectiveness of the fundamental rights of foreign people present on the territory, in particular those who encounter technical or linguistic obstacles in the use of digital technology.

Machine translation from French. The official text remains authoritative.

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