Question 12407 — energy and fuels

Summary

Mrs Anne-Sophie Ronceret questions the Minister of Cities and Housing on the guarantees surrounding requests for change of holder of an electricity contract for a delivery point associated with housing. Indeed, owners and contract holders report situations in which a request for activation or change of owner can be initiated for a given address without a systematic alert being issued. addressed to the incumbent. These reports raise questions about the value of upstream prevention mechanisms in order to limit the risks of identity theft and fraudulent procedures while preserving access to an essential service for people of good faith. The Member therefore wishes to know, on the one hand, what is the legal framework applicable to electricity suppliers in terms of identity verification during a change of owner and if this framework makes it possible to deploy reinforced authentication when the customer requests it and, secondly, if the Government plans to change or clarify the applicable rules in order to allow systematic notification to the existing owner before any modification to the contract, as well as a rapid dispute procedure in the event of a manifestly fraudulent request.

Machine translation from French. The official text remains authoritative.

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