Question 16994 — consumption

Summary

Mr. Sébastien Leclerc alerts the Minister of the Economy and Finance to the widespread discontent of French people who are victims of abusive telephone canvassing. He tells him that the Bloctel system, set up by the State, is not fulfilling its role, since the calls continue among those who have registered for it. Some even consider that calls are amplified when the subscriber is registered on the said platform. He considers that the State should adapt its means of action to stop this phenomenon. To this end, he regrets that the Government opposed the bill from MP Pierre Cordier, which nevertheless went in this direction. He informed him that he was aware that the Government had given a mandate to a dedicated working group of the National Consumer Council (CNC), which brings together representatives of consumer associations and organizations professionals, to assess all the measures that could be considered to strengthen existing systems to better combat illegal telephone solicitations and premium rate number fraud. This CNC working group, whose mission is to draw up an overview of the national systems governing telephone canvassing in the different States of the European Union and to identify the limits of the different existing tools for regulating telephone canvassing (Bloctel opposition list, provisions of the Consumer Code on deceptive and aggressive commercial practices, powers of investigation and sanction associated therewith) and their articulation with the regulation of telephone numbers and premium rate numbers. He asks him to kindly communicate to the national representation the conclusions of this working group as well as as the follow-up that the Government intends to take.

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