Question 19489 — consumption

Summary

Mr. Éric Alauzet questions the Minister of the Economy and Finance about the fact that a minority of companies and professionals are benefiting from citizens' enthusiasm for the development of renewable energy and individual modes of production. According to the Group of private photovoltaic electricity producers and 60 million consumers, criminal acts are particularly numerous at fairs where the absence of a withdrawal period - except when purchasing on credit - can be extremely detrimental to injured parties. Indeed, according to 60 million consumers, 72% of stands do not apply the law concerning the display of the absence of withdrawal periods and we see margins on sales which can reach 1,000%. The sales processes used at fairs and exhibitions often deviate from simple objective and honest information. In the absence of a withdrawal period, citizens are obliged to take legal action to cancel the sale, an action which can of course be lost. In this context, the application to purchases at fairs or exhibitions of withdrawal periods applied under common law (14 days) would considerably strengthen consumer protection without requiring an increase in controls. If no withdrawal period can be set, it is imperative that the buyer is fully informed and therefore that the sellers are subject to regular checks. Furthermore, the intervention of an energy mediator could advantageously be extended to disputes concerning residential energy production. So, he wants to know what measures are taken to avoid fraudulent behavior during sales in fairs and exhibitions and whether the creation of a mandatory withdrawal period is envisaged.

Machine translation from French. The official text remains authoritative.

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