Question 22104 — digital

Summary

Ms. Constance Le Grip alerts the Secretary of State to the Minister of the Economy and Finance and the Minister of Action and Public Accounts, responsible for digital affairs, to the problem of electronics and the new social divides created by the unequal distribution of electronic and digital skills. Although the digital revolution and in particular the dematerialization of public services can serve as instruments to fight against territorial divides, they also risk generating new forms of exclusion, linked to access to the internet and different levels of digital skills. Indeed, on Wednesday June 26, 2018, the social press union (SPS) made public a study commissioned from CSA Research on the problem of illiteracy, transposition of the concept of illiteracy into the field of electronic information. Conducted among 1,011 French people aged 18 and over (including 368 people aged 70 and over), this study notes very uneven levels of comfort among French people with regard to digital uses. While 89% of French people have at least one of the digital tools allowing them to access the internet (computer, smartphone, tablet), and three-quarters of them use the internet daily to obtain information, communicate and consult the accounts, more than a third of people aged over 70 do not have an internet connection. While for the majority of citizens, it is easy to navigate the internet, nearly 6 million people (all ages combined) in France navigate with difficulty. Thus, nearly a third of French people have already given up taking steps because they had to use the Internet (employment, administrative, training), and 23 % of French people are not comfortable with digital technology. At a time of a digital revolution which is transforming entire sections of social life, the economy and public services, the digital exclusion of these people often leads to social exclusion, even isolation, due to the gap with those around them in the use of certain technologies, and the feeling that their activities are limited or canceled because of employment. essential Internet. Also, the study published by the SPS notes that 54% of people affected by electronicism would like to progress and that 55% of them seek support. Faced with the risk of new social inequalities, the other side of the coin of a digital transformation also creating new economic opportunities and new forms of communication, she wants to know what measures can be taken. The Government intends to take concrete steps to respond to this demand and improve support for people, particularly the elderly, in the acquisition of digital skills.

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