Question 27000 — security of property and people

Summary

Mr. Jean-Pierre Vigier draws the attention of the Minister of Solidarity and Health to the subject of the establishment of a single emergency number, 112. On October 6, 2017, the President of the Republic expressed the desire to have a single call number, 112, making it possible to respond quickly and effectively to distress situations, very often varied, encountered by the population. In fact, the creation of a universal number would put an end to thirteen different call numbers that appeared successively as the services responsible for delivering an operational response were structured, such as the firefighters, the gendarmerie, the police, the SMUR and the social SAMU. However, 112 remains very little known to the general public even though the calls received at 15 and 18 no longer correspond, in the majority, to situations involving the intervention of the services receivers. Added to this is the large number of volunteer firefighters requested following calls to 18 even though these are not life-threatening emergencies and people could be taken care of by other services and thus allow firefighters to intervene in cases of real emergency. To this end, and as requested by firefighters, the Assembly of French Departments and doctors' unions general practitioners, a new arrangement of emergency call numbers must be put in place. It must distinguish on the one hand all emergency situations requiring immediate intervention with an operational response, and on the other hand unscheduled requests for care in order to reduce the waiting time for care and intervention. It would therefore be possible by dialing 112 to obtain, without delay, a response to all “ calls for help” whether it involves the intervention of firefighters or police officers. As for unscheduled requests for care not relating to an immediate emergency, all citizens could dial the European medical assistance number, set up in France in 2016, 116 117. However, the Government, in its desire to create a single access service to care, complicates the implementation of this new system since a third number, 113, wishes to be added by the prefiguration mission of the SAS, destroying the work carried out consisting of simplifying the identification of the emergency number to contact in case of necessity. He therefore draws his attention to all of the 13 existing numbers such as 15, 17, 18 and 115 which cause confusion among citizens which continues to grow and which consequently clogs up the platforms. taking charge of the various emergency services to the detriment of immediate emergency situations which must be dealt with as quickly as possible. Also, he asks him why he cannot make a definitive decision on two numbers, one of which would deal with emergency services requiring immediate intervention, 112, and a second, 116 117, which could manage all other requests not relating to immediate emergencies.

Machine translation from French. The official text remains authoritative.

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