Question 37522 — positions

Summary

When questioned, the La Poste group indicated that it had sent a letter to its Business customers to inform them of a planned test in order to strengthen the organization of La Poste customer services in the face of the explosion in parcel volumes during this health crisis. However, the implementation of this test has not been validated in its final phase. This test project was ultimately not deployed and the current organization remained unchanged. There is reason to specify that this test had been envisaged under strict security conditions, without any transfer of data to the service provider's information systems, but only on the basis of remote viewing of the parcel tracking information. The La Poste group also confirms that all customer data relating to the tracking of La Poste parcels is hosted in France.

Machine translation from French. The official text remains authoritative.

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