Question 42436 — digital

Summary

Ms. Catherine Fabre questions the Secretary of State to the Ministers of the Economy, Finance and Recovery, and Territorial Cohesion and Relations with Local Authorities, responsible for the digital transition and electronic communications, on the access of elderly people to touchscreen digital tablets for seniors. The increasing digitalization of society exposes older people more to isolation. Gold according to a 2019 INSEE study, 53% of those aged 75 or over do not have access to the internet and 90% of them have difficulty using IT tools. To remedy this situation of digital exclusion of elderly people, the La Poste company and the Eure department are offering touchscreen tablets specially designed for seniors to facilitate their digital access. These tablets called “Ardoiz” and “Home Maintenance Pack” benefit from the senior label and guarantee their users IT assistance when they encounter technical problems using their digital tablet. Furthermore, many elderly people find it difficult to travel to a Maison France service, even though it is less than thirty minutes from their home, and are therefore unable to benefit from the help of a agent in carrying out their administrative procedures. Also, it would seem appropriate to integrate a France services application on touchscreen tablets adapted to elderly people, so that they can carry out their administrative procedures in a simplified manner while remaining at home independently. Thus, she wishes to question him on the advisability of setting up financial assistance for the purchase of a digital tablet specially designed for seniors and on integrating a France services application adapted for elderly people into these touchscreen tablets; this aid, accompanied by an application for access to France services, would allow many elderly people to gain autonomy and escape a situation of digital exclusion.

Machine translation from French. The official text remains authoritative.

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