Question 12502 — tourism and leisure

Summary

Ms. Laure de La Raudière draws the attention of the Secretary of State, to the Minister of the Economy and Finance, to the subject of online travel agencies not registered with Atout France. Article L. 211-23 of the Tourism Code provides for the obligation for all online travel agencies operating in France to register with Atout France, a state body responsible for ensuring, among other things, the quality and image of the French tourist offer. Attracted by the strong opportunities in the French tourist market, a growing number of foreign online travel agencies are developing their activities in France. However, it seems that a certain number of them do not respect the French tourism code and in this case the obligation to register with Atout France. This situation creates unfair competition between the different travel agencies in line and poses a risk to consumer protection, as required by the tourism code. In the event of non-compliance with these rules, the tourism code provides for a system of sanctions. She would like to know what measures the Government intends to take to enforce the obligations provided for in Article L. 211-23 of the Tourism Code, in order to protect French consumers. On the other hand, the comparison sector is pushing certain players, often non-European, to offer their users to book directly on the comparator site, without going through the online travel agency. Consequently, she asks whether online comparators are considered travel providers under the French tourism code and, if applicable, subject to the related obligations, in particular registration with Atout France.

Machine translation from French. The official text remains authoritative.

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